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WHAT IS TIXNGO ?

What is TIXnGO?

TIXnGO is a mobile ticketing application available on both Apple Store and Google Play Store. Its aim is to secure your tickets and make them digital. The application can store tickets bought from event organizers that offer TIXnGO as a ticket delivery solution.

What is a TIXnGO mobile ticket?

A TIXnGO mobile ticket is a secured ticket that you receive on your Android or IOS smartphone using the TIXnGO mobile application.

Where can I purchase TIXnGO tickets?

You can purchase TIXnGO tickets from event organizers that propose the TIXnGO ticket delivery solution. You should accept to receive them on a TIXnGO mobile application as a delivery mode.

What are the advantages of using TIXnGO mobile solution?

With TIXnGO, ticket security is improved and fraud is reduced. All the tickets in your TIXnGO application are unique and valid.

Can I use TIXnGO application for several events?

Yes, you can receive the tickets of several events from several event organizers on your TIXnGO application. Some of our clients use a specific branded App, in that case you will just receive tickets for events related.

Who should I contact if I have a problem with a ticket?

Please contact the event organizer’s customer service, from who you purchased the ticket.

 

HOW TO RECEIVE MY TIXNGO TICKETS ?

How can I get my TIXnGO tickets?

You need to download the TIXnGO application from the Apple Store if you have an iPhone or from Google Play if you have an Android based smartphone. Following the link you receive once you bought your ticket.

Download the TIXnGO app from the stores:

 

Can I use a Windows smartphone to get my TIXnGO tickets?

TIXnGO application is available only for iOS and Android. It’s not compatible with Windows smartphones.
If you have bought mobile tickets and you have a Windows smartphone, please contact the event organizers’ customer service.

Can I transfer my TIXnGO tickets to my laptop and print them?

No, TIXnGO tickets are secured only if they are stored on your mobile phone and cannot be transferred to computers. They are not valid if they are printed.

Do I need a TIXnGO account?

Yes, when you download the TIXnGO app or a branded App, you will need to create or log in with an account.

Is my TIXnGO account the same as my ticketing account (the account used to purchase my tickets)?

No, your TIXnGO account is independent from any other ticketing account. You can receive the tickets of multiple ticketing systems in your unique TIXnGO account.

I cannot register in the app, what can I do?

Please make sure you entered the below required fields correctly:

  1. The email that you used to purchase the tickets. Your email is indicated in the emails that you receive.
  2. The 6-digits activation code received by email
  3. Password: it needs to contain at least 8 characters including at least 1 capital letter (e.g. X), 1 small letter (e.g. y) and one digit (e.g. 1)
    Please also make sure to accept the terms and conditions and private policy.
    In case of need, use the functionality “Resend an activation code” to receive a new activation code. (Only the last activation code received is valid)

Why will I receive email?

After buying your TIXnGO ticket, you will receive 2 emails

  • 1 email will invite you to download the app
  • 1 email will inform you about the activation code
    When you send a TIXnGO ticket to a user that does not have the TIXnGO application, he will also receive the 2 above mentioned emails.

I changed my smartphone. How do I get/download my TIXnGO tickets on my new smartphone?

Install the TIXnGO application on your new phone and log in with your email address and password.

I forgot my password. How can I receive my TIXnGO tickets?

Please ask for a new password with the “forget password” functionality in the app.

Why aren’t my tickets showing up in the TIXnGO app?

Make sure that you entered your email address correctly. To get your tickets, you must use the same email address that you used to purchase the tickets. If you have to login with another email address, logout of the app and sign in with the correct email address.
Your tickets are available in the TIXnGO app some minutes after buying them. Refresh the ticket list with the button to see updated ticket inventory.
If your tickets were originally forwarded to you by another TIXnGO user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets.
Make sure in your email confirmation it is mentioned that a link is available to access your tickets. Sometimes the event organizer decide to push the tickets later but it should be mentioned in the email confirmation.

Do I need an Internet connection?

You need an internet connection to get new TIXnGO tickets.

Where can I see more details?

On the tickets, you can find detailed information about the ticket by clicking the button at the bottom of the ticket.

Why is no barcode showing on my TIXnGO ticket?

Your barcode is securely stored and you do not initially see it. The barcode will be displayed when your ticket is activated, usually few minutes or hours before the doors open the day of the event itself. The activation time is indicated on your ticket.
Alternatively, the barcode may appear when you enter the venue using Bluetooth technology. Activate Bluetooth on your phone and enter the venue, the barcode will appear.

HOW TO SEND TICKETS TO FRIENDS ?

Can I send a TIXnGO ticket to a friend?

Yes, you can securely send your TIXnGO ticket to a friend with the send functionality in the app. Please make sure that you send the tickets before their activation.

How will my recipient know I sent tickets?

If you send a ticket to a friend that have no TIXnGO account, your friend will receive an email to invite him to download the TIXnGO app and create an account.
If you send a ticket to a friend that already have a TIXnGO account, your friend will receive a notification with his ticket directly in his TIXnGO app.

Can I re-send a ticket received?

Yes, a ticket can be sent to a new recipient (or sent back the sender) after it has been received.

Where can I find the list of tickets sent / received?

In the “Transfer history” tab, you will find a list of all tickets sent and received, including the name of the sender or recipient.

I have purchased several TIXnGO tickets, should I send the additional tickets to my friends or should I keep them on my phone?
It is recommended to send the tickets to friends to give them the flexibility of choosing when they arrive to the venue.

What if my friend doesn’t have a smartphone?

If you are attending the venue with a friend who does not have a smartphone, you can keep the ticket on your phone and enter the venue together.

What if I never received the “Ticket sent” email?

If you are expecting to receive a ticket but were never notified by email, check your email spam folder and contact the sender. The sender can cancel the current ticket sending, then re-send to you.

When can I send TIXnGO tickets?

You can send TIXnGO tickets any time before their activation. The activation time is indicated on the ticket. Usually, after activation you will not be able to send the tickets anymore. Any time the “send” button appear you are able to send the ticket.

Can I cancel the sending of a TIXnGO ticket?

Yes, you can cancel the transfer of a TIXnGO ticket before it arrives to the recipient. The recipient will receive the ticket when he login and open the TIXnGO app. After the transfer is successful, it is not possible to cancel it.
If you accidentally send the ticket to the wrong email address, after cancellation, you can resend the ticket to the correct email address.

Why do I still see a ticket after sending?

Just after sending a ticket, your ticket remains in the “my tickets” tab, marked as “In transfer”, until your ticket is received by the recipient. As soon as the ticket is received, the ticket moves from “my tickets” to “Transfer history” tab.

HOW TO ENTER THE VENUE?

How to prepare my smartphone to enter the venue?

The battery of your phone should be charged.

Do I need internet connection to enter the venue?

If you have already received your tickets, you don’t need any Internet connection to activate your TIXnGO ticket when you enter to the venue.

How to enter the venue with TIXnGO tickets?

Simply present your mobile device with your ticket displaying the barcode for entrance at the venue. To display the barcode, press at the bottom of the ticket. The barcode will be displayed usually few minutes or hours before the doors opens. You will not see any barcode until the activation time.
Alternatively, the barcode may appear when you enter the venue using Bluetooth technology. Activate Bluetooth on your phone and enter the venue, the barcode will appear. This is an option of activation that should mentioned by the event organizer in such a case.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. Tickets must be presented within the TIXnGO app or branded App. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the venue.

Can I send TIXnGO tickets at the venue?

Yes, you can send your ticket before they are activated. The tickets are activated some hours or minutes before the doors open. Usually, after activation you cannot send the tickets anymore.

What if I lose connectivity after I’ve retrieved my tickets?

If you have previously downloaded your tickets in TIXnGO app, then your tickets can be displayed without any Internet connection.
The ticket activation method (time, Bluetooth or manual) is generally different at each event.
Since connectivity may be intermittent at the venue, we encourage you to download your tickets to your device before heading to the venue.

What do I do if my mobile device’s battery dies?

Make sure you come to the venue with battery charged. You won’t be able to show your tickets with no batteries.
You can login with your credentials in another phone to retrieve your ticket and eventually transfer it to the account of a friend. Thus, you will collect your ticket and your friend’s tickets on the same phone and same account.
Some venues have phone chargers. Some venues have an onsite customer service that may help in this case.